These are the terms and conditions ("Sale Terms") that apply when you purchase products("merchandise") from the Abercrombie & Fitch ("A&F," "us," "we," or "our") Website.

If you place an order for merchandise and at least one of the following situations applies to you, then you are confirming your acceptance of and agreement to be bound by these Sale Terms:

• (i) you placed an order via Abercrombie.com (desktop or mobile);
• (ii) you placed an order via the A&F mobile application;
• (iii) you placed an order via an A&F microsite;or
• (iv) you placed an order via the telephone. For the remainder of these Sale Terms, any order that matches at least one of situations
• (i) through (iv) listed previously may be referred to as an order that was purchased from the A&F "Website."

Because these Sale Terms are subject to change, we recommend checking these Sale Terms whenever you place a new order. If you have questions in regards to these Sale Terms and/or any aspect of your order, then please contact the A&F Customer Service Department by email at hello@abercrombie.id or by live chat.

Order and Acceptance

Each part of an order that you submit to A&F constitutes an offer to purchase merchandise. If you have placed your order through the A&F Website, then, after A&F receives your order, you will receive an email from A&F confirming receipt of your order. If you do not receive an email from A&F confirming receipt of an order that you placed, please contact the A&F Customer Service Department at the contact information provided above before you attempt to resubmit the same order. Please note that A&F's confirmation of receipt of your order does not constitute acceptance of your order.

A&F is not deemed to have accepted any part of your order until the requested merchandise has been shipped and A&F has sent a Shipment Confirmation Email. You may track the progress of your order on the Order Help page.

If A&F rejects your order due to an error in pricing and/or other information, then A&F will notify you at the email address that you have provided. Once the error has been corrected, A&F will ask you whether you would like to resubmit your order.

If A&F has notified you that your order has been accepted by sending you a Shipment Confirmation Email, then you will not be required to pay a price that is greater than the Order Total that was displayed on the A&F Website at the time at which you placed your order.

In certain locations, you may pay for an order using POLi, AstroPay, SafetyPay, Qiwi, Yandex, or WebMoney. In such instances, payment will be taken once the order has been placed for the entire purchase, including the shipping and handling charges. If you paid for your order with POLi, or AstroPay and you decide to cancel part or all of your order, then you will receive an email containing a link that you will need to access for the purpose of providing necessary bank details. Once this occurs, you will receive a refund within seventy-two (72) business hours.

If A&F has distributed merchandise that is different from the description of the relevant merchandise (as displayed on the A&F Website at the time at which you placed your order), then you may request a return. Please note that, if you paid for your order with POLi, AstroPay, SafetyPay, Qiwi, Yandex, or WebMoney, we cannot offer an exchange option and you may only return the merchandise for a refund. For additional details, please review the A&F Returns Policy outlined below.

Although it is unlikely that A&F would refuse to accept an order, A&F reserves the right to deny any order for any reason, including where the following situations arise:

Error(s) in Billing, Payment, and/or Shipping Information

Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to:

• • Incorrect credit card or debit card number, expiration date, and/or security value.
• • Incorrect information regarding all other payment types.
• • Incorrect billing information (e.g. if you provide billing information that is inconsistent with the information your financial institution has on record).
• • Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.).
• • Suspected fraudulent information.

Delayed Shipment or Unavailability of Merchandise

If an item of merchandise is delayed out of the A&F fulfillment center or becomes unavailable, or if there is an error on our Website pertaining to the order (e.g. an error relating to the price and/or description of merchandise), then A&F may cancel the order. If this occurs, A&F will contact you so that you are aware of the situation.

Reshipping of Merchandise

A&F's policies do not allow merchandise to be reshipped in any way. Any order that is being shipped to a "Freight Forwarding Company" will not be accepted. For a complete listing of countries to which A&F ships, visit the Shipping & Handling page.

Resale of Merchandise

A&F is a private label brand. In order to protect A&F's intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. A&F will not accept any order that is deemed to possess characteristics of reselling. A&F reserves the right to cancel any subsequent order from such customers.

Previous Fraudulent Order History

A&F may refuse to accept any order if fraudulent activity is suspected. A&F may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders. A&F may refuse any order that is connected with a previous credit card dispute.

Shipping to a P.O. Box

A&F will refuse to accept your order if you request that A&F delivers your order to a P.O. Box.

Engagement with A&F and Affiliates

A&F, Hollister Co., and abercrombie kids (collectively the "Company") reserve the right to block from receiving marketing communications and/or the right to remove and/or unsubscribe from all Company platforms any email address, phone number, and/or mailing address that is associated with a customer who has been determined by the Company to possess characteristics of reselling and/or a customer order that has been determined by the Company to be fraudulent.

Company platforms affected by such removal and/or unsubscriptions include, but are not limited to:

• (i) any of the Company's online accounts;
• (ii) email marketing lists; and/or
• (iii) direct mailing lists. In addition, affected customers may be prohibited from accessing and/or registering for each of the aforementioned platforms in the future.

Returns
Important Returns Update for Qatar, Effective September 11, 2025:

If you placed an order on our website before September 11, 2025: Please send those items to our Distribution Center, following the standard return process.

If you placed an order on our local franchise partner's site shipping to Qatar on or after September 11, 2025:

Your order will be fulfilled by Majid Al Futtaim Fashion LLC Qatar and returns will be subject to their local return policy.

Important Returns Update for Saudi Arabia Orders, Effective August 12, 2025:

If you placed an order on our website before August 12, 2025: Please send those items to our Distribution Center, following the standard return process.

If you placed an order on our local franchise partner's site shipping to Saudi Arabia on or after August 12, 2025:

Your order will be fulfilled by Majid Al Futtaim for Fashion SPC and returns will be subject to their local return policy.

Holiday Return: With the original receipt, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.

If you are not satisfied with your purchase, return it to us for a refund subject to the following terms.

• •   To receive a full refund to the original payment method, merchandise must be returned within 14 days of the order shipment date. Select merchandise will be accompanied with a tag that must stay attached in order to return the item. If there are multiple shipments in an order, then merchandise must be returned within 14 days from the date of the last shipment. The 14-day return period will be applied to the different return methods as follows:
• *  Return to store: return must occur within 60 days of the ship date.
• *  Return using our online returns process: return must be initiated within 14 days of the ship date.

• *  Return outside of the online returns process: merchandise must be received by the Abercrombie & Fitch Returns Department within 60 days of the ship date.
• (ii)   If an invoice was not included in your package, please print your order confirmation email that was sent to you at order placement and include it in the return package.
• •    Merchandise returned after the 60-day return period will receive a merchandise credit based on the original amount of payment. For online returns sent to the returns department address, the merchandise credit will be issued via an e-gift card to the email address associated with the order.
• •   Orders placed before January 24, 2019 are excluded from the above changes and will receive refund to the original form of payment upon receipt of merchandise for online or in store returns.
• •   To return your merchandise online, visit the Start My Return page to start your return now. You are responsible for return shipping costs. You will receive an email notification regarding your refund once we process your return. Merchandise must be returned in its original individual packaging where applicable (e.g., fragrance, shoe, or accessory boxes, etc.). to return your merchandise without initiating the return online, please send the merchandise back to us at:

Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA

Orders placed on this site must be billed in USD to be returned in a US store.

If your order was delivered outside of the continental US, you will be responsible for selecting your own carrier and all return shipping costs.

Quality of Your Merchandise

If you believe that your A&F or abercrombie kids merchandise if faulty, damaged, or does not correspond to its description on our website, contact us at xxx@Abercrombie.com

Customer Initiated Order Cancellations and Changes

You may make changes to or cancel your order at any time prior to the packing of your order in the A&F Distribution Center. To make changes to or cancel your order, please contact the A&F Customer Service Department by email at Abercrombie@Abercrombie.com or by telephone at 0800-297507 or +1-925-359-2579.

If you placed an order on this Website and the order has already been packed, then you may return your merchandise in accordance with the Returns Policy listed above.

If you placed an order on this Website, you paid for the order in a currency other than USD, and the order has already been packed, then you may return your merchandise for a refund or a replacement by sending it back to us (subject to the terms of the A&F Returns Policy above). Please note that A&F cannot allow you to return the merchandise at an A&F store located in the US.

All sales of Gift Cards and E-Gift Cards are final. All sales of Gift Cards and E-Gift Cards are subject to the terms outlined in the "Gift Card Details" (found on the Gift Card page) and the "E-Gift Card Details" (found on the E-Gift Card page), respectively.

If you paid for your order with POLi, AstroPay, SafetyPay, QIWI, Yandex, or WebMoney, then your only option is to return the merchandise for a refund or a replacement.

If you paid for your order with POLi, SafetyPay, QIWI, Yandex, or WebMoney and you wish to cancel your order, then you will receive a refund within seventy-two (72) business hours.

If you paid for your order with POLi Payments, or AstroPay and you wish to cancel your order, then you will receive an email containing a link that you will need to access for the purpose of providing necessary bank details. Once this occurs, you will receive a refund within seventy-two (72) business hours.

All refunds will be issued in the same currency in which the order was placed.

Merchandise on Backorder

Merchandise on backorder is temporarily out of stock. If A&F is unable to ship any merchandise on backorder within seven (7) days from the date on which the item backorder email was issued, then A&F will notify you at the email address that you have provided. You will not be charged for merchandise on backorder until it has been shipped. The shipping and handling for each item in an order is distributed so that it is directly proportional to the cost of an item; you will not be charged in the applicable proportional amount until the respective item has been shipped. All items in an order will be shipped via the shipping service type that you selected when placing your order.

The status of a backordered item will remain open in an order until:

• the merchandise is in stock, A&F has taken payment, and A&F has shipped the merchandise;
• A&F has contacted you to inform you that an item has been cancelled; or
• you contact A&F for the purpose of making a change to or cancelling your order.

Prices and Payments

A&F may vary the price of merchandise at any time. After A&F has accepted an order, A&F will not alter the price (except for merchandise that is eligible for a price adjustment).

Payments

When you pay for an order using a credit card, A&F reserves the right to request additional evidence or proof of billing information. Please note that all payments with a debit card will be processed in the form of credit. The charge for your order will appear on your credit card statement as "ABERCROMBIE.COM" or "ABERCROMBIEKIDS.COM." If you contest the validity and/or the amount of a charge pertaining to an order from A&F and you believe it to be fraudulent, then please contact A&F by email at xxxx@Abercrombie.com

At this time:

• • Virtual Account
• • Credit Card

Delivery

Our delivery options are:
Regular Delivery - Rp 49,000
Instant Delivery - Rp 79,000
Click and Collect – Free
Instant Delivery only available in major cities. Free delivery on orders over Rp 1,499,000

Limitation of Liability

Under no circumstance will A&F be liable to any party for indirect, incidental, special, consequential, and/or punitive damages pertaining to a sale of merchandise.

In certain jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations of liability may not apply.

Events Outside Our Control

An event outside our control means any event or cause beyond A&F's reasonable control, including without limiting (i) epidemic, pandemic, famine, earthquakes, floods, war, terrorism, whether foreign or domestic, overwhelming event(s) caused by natural forces, extreme weather, or other natural disaster; (ii) acts of civil or military authority, insurrection, riots, strikes, fire, or explosion; (iii) picketing, strikes, or labor shortage; or (iv) interruption of or delay in transportation, shortage or failure of supply of raw materials or finished merchandise, power outages, telecommunication outages, or any other intervening system, software, or service not operated by A&F (collectively "Force Majeure Event").

If a Force Majeure Event occurs, we will not be liable to you or any third party for any loss, damage, delay, liability, expense, or cost related to or caused by such Force Majeure Event.

Additional Terms and Resources

If you have ordered merchandise via the A&F Website, then your use of the A&F Website is subject to the Website Terms of Use. Any personally identifiable information that you provide to A&F via the A&F Website is subject to the Privacy Policy.

A&F is located, and controls the A&F Website, from its offices located in the State of Ohio. These Sale Terms shall be governed by the laws of the State of Ohio, without giving effect to its conflict of laws provisions. These Sale Terms are not enforceable by any party other than A&F and its customers. If any provision of these Sale Terms is determined to not be enforceable, then that particular term will be deleted and all other terms will remain.