Eligibility

As a user and to place an order within Abercrombie & Fitch, you must be at least 17 (seventeen) years of age. If you are under 17 (seventeen) years of age, you must only place an order with Abercrombie & Fitch with the consent and involvement of your parent or guardian. If you do not have consent and involvement from your parent or guardian, you must stop using the site.

Privacy Policy

You agree that all information and personal data provided to Abercrombie & Fitch through website, email, telephone, or other forms of communication is truly yours and not obtained from personal information belonging to third parties without legal permission. You acknowledge that you have read and understood our Privacy Policy and agree to all its terms. In particular, you agree and give us permission to collect, process, analyze, store, disclose, transfer and delete your personal information in accordance with our Privacy Policy. Please go to Privacy Policy to access our updated Privacy Policy.

License and Access to Website

Abercrombie & Fitch and all content provided on the website is the property of PT. Mitra Adiperkasa, Tbk. and its licensors or content providers, and under the protection of copyright, trademark, and the law of the Republic of Indonesia and other applicable domestic and foreign rules and regulations. Abercrombie & Fitch grants you a limited license to access and make personal use of Abercrombie & Fitch. Unless stated otherwise, you have permission to access, copy, download, and print content provided on the website for personal and non-commercial use, as long as you do not change or remove any copyrights, trademarks, or ownership information in the content. Abercrombie & Fitch and its licensors or content providers reserve the rights to all content provided on the website, including intellectual property rights, and provide this content by a license that can be revoked at any time in accordance with Abercrombie & Fitch.

Prohibitions

Abercrombie & Fitch strictly prohibits any misuse of content provided on the website, including, but not limited to: any downloading, copying, or other use of content to compete with Abercrombie & Fitch or to benefit other vendors or third parties; all unauthorized caching and linking to the website or illegal framing of content available on the website; all changes, distribution, deployment, execution, broadcast, publication, uploading, licensing, manipulation, transfer or sale, or derivative work creation, from all content, products or services available on the website that you do not have the right to use. All uploads, transmission or deployment of materials containing software viruses or computer codes, files or programs designed to disrupt, interfere with or restrict computer use; the use of hardware or software to intercept, or extract information (e.g., system data or personal information) from the website, including, but not limited to, the use of scraping or any data extraction methods, robots, spiders, or similar tools; or any actions forcing or may force an overload or unreasonable or disproportion usage or damage which interrupts the operation of Abercrombie & Fitch infrastructure is prohibited. Abercrombie & Fitch reserves the right to reject or cancel membership, to ban any party from the website and prohibit website use for any reason and limit or restrict you from accessing the website at any time without notice. Abercrombie & Fitch does not guarantee or claim that any content used on the website does not violate the rights of any third parties with no affiliation to Abercrombie & Fitch. The termination of access or use will not put aside or affect any other rights or relief of Abercrombie & Fitch, under the law or in equity.

TERMS OF SALE

• 1. All material and information relating to products presented by Abercrombie & Fitch is intended to be used for personal educational or informational purposes only.
• 2. All products should be used strictly in accordance with their instructions, precautions, and guidelines.
• 3. Product image as seen on the Abercrombie & Fitch may slightly differ from the actual product that you receive. There may be a 1-2cm difference in measurements depending on the development and manufacturing process.Actual colors may also vary. This is due to the fact that every computer monitor has a different capability to display color thus we cannot guarantee that the color you see accurately portrays the true color of the product.
• 4. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Abercrombie & Fitch are accurate, we do not warrant that the descriptions, colors, information, pricing, promotions or other content available on the website is accurate, current or free from error. Abercrombie & Fitch may correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.

Placing Order

• 1. To place an order, you must submit your information to us which is accurate and true. You must also keep your information up to date by informing us of any changes.
• 2. To submit an order, you will be required to follow the online shopping process on Abercrombie & Fitch. After that you will receive an order confirmation/invoice which will act as an acknowledgement of your order.
• 3. Whilst we make the best efforts to ensure that all details, descriptions, and prices which appear on Abercrombie & Fitch are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel your order before we have shipped it to you and you have already paid for your order, you will receive a full refund.
• 4. We are under no obligation to fulfill your order if the price listed on Abercrombie & Fitch is incorrect.
• 5. To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds are available to complete the transaction. Order will not be confirmed until this pre-authorization check has been completed. Your card will be debited once we have sent you the order confirmation. Cards are subject to validation checks and authorization by card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.
• 6. Upon authorization of the payment, by clicking the “Place Order” button you are confirming that you have reviewed your order (product color, size, quantity (as relevant)), that the card belongs to you and that you have sufficient funds or credit facilities to cover the cost of your order.
• 7. We reserve the right to withdraw any products from Abercrombie & Fitch at any time and/or remove or edit any materials or content on Abercrombie & Fitch. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you the order confirmation/invoice, which we reserve the right to do at any time, at our sole discretion.
• 8. We will not be liable to you or any other third party by reason of our withdrawing any product from Abercrombie & Fitch whether it has been sold or not, removing or editing any materials or contents on Abercrombie & Fitch or for refusing to process or accept an order.
• 9. Payment Method
  Abercrombie & Fitch accommodates several payment methods to ease your shopping experience.The payments methods available are:

Bank Transfer (Automatic Confirmation) or Virtual Account (VA) is bank transfer method using a unique virtual account number that will be issued once you finish the transaction process. The number will be different for each order.

Advantages of using Virtual account:

• • Easy & practical – Automatic confirmation by system, and the order will be processed immediately once payment is completed.
• • Make sure to make the payment by 1x24 hours from the time of order confirmation to avoid automatic cancellations by our system.

You can use your Mastercard, Visa and JCB credit card for payment. You need to input your card details on Checkout page. The required data you need to input are:

• • 16 digits of card number.
• • Card’s expiry date.
• • CVV Numbers: 3 digits of confidential numbers on the back of the card. Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

Orders that use a different name than stated on the card will be cancelled by the system as fraud prevention mechanism.

Delivery

• 1. We aim to deliver the product to you at the place of delivery stated in your order.
• 2. We will attempt to notify you if there is a delay in delivery, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
• 3. We deliver in our standard packaging. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
• 4. CLICK and COLLECT Abercrombie & Fitch allows you to choose CLICK and COLLECT service, where you can shop on our website and collect the products at a store of your choice.

Guides on CLICK and COLLECT:

• 1. You can choose CLICK and COLLECT service during the shipment detail process where you will need to select the store you wish to collect your order from.
• 2. We will send your collection code by Email to the registered Email ID once your order is ready to be collected.
• 3. You can collect the products only after receiving the collection code by Email. Show the code to our Cashier to complete the process. If you lose your collection code, please contact our Customer Service Team and we can help you to resend it.
• 4. CLICK and COLLECT method can only be selected if all the products are available from one single location.

Return Policy

• 1. Product purchased at full price. We do not accept returns for products which have been purchased during promotion period.
• 2. Product must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.
• 3. Product must has no stains, broken seams, missing buttons, loosened threads or other conditions that deem the product to be defective or damaged.
• 4. Products must have its brand box and packaging in its original condition. The box and packaging must not be broken or dented, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, clothes hangers, stickers, ribbons, ropes, polybags, plastic, and other objects.
• 5. Request for product return must be made within 7 (seven) days of when the order is received. Returned products must be received at the pre-determined location no later than 7 (seven) days after the date of return is approved by Abercrombie & Fitch.
• 6. When returning the product, please use the outer/packaging box as we sent you and cover the product packaging with a sturdy wrapper and add a “FRAGILE” sticker to the shipment to damage on the original box during shipment. We do not accept any form of returns where there is damage to the product and the product packaging/box.
• 7. Refund process takes 7 (seven) to 14 (fourteen) working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during puchase. We do not refund the shipping costs of returned products.
• 8. Please contact our Customer Service Team via email to hello@abercrombie.id

Exchange Policy

We do not support exchange of the products but you may return your product for a full refund (provided the exchanged product meets the criteria) and place a new order.

Exceptions

Due to health and sanitary considerations, return requests do not apply specifically to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.

• 1. All product descriptions, information, and materials posted on Abercrombie & Fitch are provided ‘as is’ and without warranties expressed, implied, or otherwise howsoever arising.
• 2. If the product that you receive is faulty, please contact our Customer Service Team and provide us with your order number, name and address, product details, and the reason for return, and an information on a refund or an exchange request.
• 3. Upon receipt of the faulty product, we will examine it and advise you on the status of the refund or exchange (if any).
• 4. Abercrombie & Fitch may at its discretion refuse to process an exchange. However, we may offer a refund as a substitute remedy.
• 5. In the event the product returned is not faulty, we may at our discretion decide not to exchange or refund for the product.
• 6. For more information on exchange policy, please refer to our Return Policy.

MAPCLUB POINTS

• 1. MAPCLUB POINTS will only be earned for orders which are successfully delivered.
• 2. Points will be earned on full transaction value paid nett of VAT
• 3. If a product is returned, the MAPCLUB Points earned will be reversed for each individual product returned
• 4. In the event that a product and your MAPCLUB account goes into a negative balance after reversing the earned points, MAPCLUB reserves the right to contact you to pay the equivalent of the points in negative balance and/or suspend/cancel your membership.
• 5. MAPCLUB Points, will be credited 30 (thirty) days after product is delivered.
• 6. For more information on MAPCLUB, please visit the MAPCLUB Help Center.

Unless stated in these Terms and Conditions or by the applicable law, Abercrombie & Fitch does not make any statements, representations, warranties or guarantees, and offers no other conditions, express or implied, about any matter, including but not limited to, the merchantability, suitability, fitness for any specific use or purpose, or non-infringement of Abercrombie & Fitch membership, for all content and all products or services available through Abercrombie & Fitch as well as implied guarantees from a course of performance or dealing. In certain areas, the law does not permit the disclaimer of guarantees, so the above disclaimer is limited to the extent that the law permits.

You may use this website at your own risk. We reserve the right to limit or revoke your access to the whole website, or some features, or some parts, at any time. Abercrombie & Fitch does not guarantee that there will not be any interruptions while accessing the website; that the website is safe; or free of viruses; or the accuracy, truth, punctuality, benefit, reliability, completeness and correctness of the information provided by the website. Should you download content from this website, be sure it is your own decision and that you understand the risk. You hold responsibility for any damage to your computer system or any loss of data caused by downloaded content.

The providers of products and services available on Abercrombie & Fitch are independent contractors and not agents or employees of Abercrombie & Fitch. Abercrombie & Fitch is not liable for any actions, errors, negligence, omissions, statements, representations, warranties, breaches, or violations of these providers, or any personal injuries, death, property damage, or other damages, or any resulting costs.

You fully understand, acknowledge, and agree that you assume full responsibility for your use of this website and/or Abercrombie & Fitch membership, communications with any third parties and the purchase and use of the products and services available from Abercrombie & Fitch. You fully understand, acknowledge, and agree that all information you send or receive during your membership and/or use of this website is not completely secure and may be intercepted by unauthorized parties. You fully understand, acknowledge, and agree that you assume full responsibility of the consequences and risks of using this website, which is made available at no charge.

You fully understand, acknowledge, and agree that, as far as the law permits, including, but not limited to, consumer rights protection, Abercrombie & Fitch or its licensors, distributors or third-party content providers do not assume any responsibility or liability for consequential or any other damages caused by or related to:

• 1. This website, or other websites or resources you have accessed through links from this website,
• 2. Any action we take or fail to take, as a result of communications you send to us,
• 3. Your membership of Abercrombie & Fitch, including any termination or cancellation of items such as, but not limited to, your membership and any referral credit program,
• 4. Any products or services made available or purchased from this website, including any losses, damages, or injuries arising from the use of using such products or services,
• 5. Any delay and/or inability to use this website or any information, products, and services available from the website,
• 6. Any modification, omission, or removal of any content submitted or posted to this website,
• 7. Any use of this website, either based on contract, error, legal liability, or any other means, even if Abercrombie & Fitch has been informed of the possibility of any damages, is the sole responsibility of the user to evaluate the accuracy, completeness, or usefulness of any opinion, advice, suggestion, or any other content available through this website or linked site or any related resources,

This disclaimer applies, without limitations, to any damages or injuries arising from failure of performance, error, omission, interruption, removal, defect, operation or transmission tardiness, computer virus, file corruption, communications failure, system or system outage, personal loss or theft, destruction, illegal or unauthorized access, modification, data usage and all form of loss. You specifically acknowledge and agree that Abercrombie & Fitch, or its licensors, distributor or third party content providers shall not be liable for any defamatory, offensive or illegal conduct of any user of this website. You and Abercrombie & Fitch agree that the cause of any action arising from or related to this website must be commenced within 1 (one) year after the cause of action occurred, or the cause of the action is permanently banned. Because certain jurisdictions do not allow limitations on the length of any implied warranty, exclusions or limitations of liability for damage as a result of an incident, all or part of the above restrictions can be limited to the extent the law permits.

Indemnity and Release

You will indemnify and release Abercrombie & Fitch from and against any and all fines, penalties, liabilities, losses, and other forms of damage of any kind whatsoever, including attorneys’ and experts’ fees incurred by Abercrombie & Fitch and any related parties, and must defend Abercrombie & Fitch and any related parties against any and all claims arising from:

• 1. Your violation of the Terms and Conditions,
• 2. Your misconduct or commission of fraud or negligence, or
• 3. Your violation of the rights of any third party

Abercrombie & Fitch will control the defense of any claim to which this indemnity may apply, and in any event, you must not resolve any claim without the prior written consent of Abercrombie & Fitch.

Abercrombie & Fitch places great value on our customer satisfaction. You may contact us at a designated time using the contact details from the Contact Us. We will attempt to address your concerns and will contact you on receipt of any relevant enquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable; send us copies of the order or the order number that was sent to you in the order confirmation email.

When you use the website or send emails to Abercrombie & Fitch, you are communicating with Abercrombie & Fitch electronically. You agree that all agreements, notices, disclosure, and other means of communications sent to you electronically are legally valid as written communications. All notices from Abercrombie & Fitch are deemed to have been delivered and received by you when sent to the email address you provide to Abercrombie & Fitch

Access to parts of the website which are protected by passwords is limited to authorized users only. You are responsible for protecting your login details, including your password. You agree that you are responsible for any and all statements made, and for acts and omissions that occur through the use of your login details. If you have any reason to suspect your login details have been misused or stolen, please inform Abercrombie & Fitch immediately. Abercrombie & Fitch will assume that any communications we receive from your email or other communication tools related to you or your login account on the website, have been made by you unless we receive notice stating otherwise.

The trademarks, logos, and service marks (brands) displayed on the website are the property of Abercrombie & Fitch, or its licensors or content providers, or other parties. You and any others acting on your behalf are prohibited from using the brands for any purpose, including, but not limited to, use as meta tags on other websites without the written permission of Abercrombie & Fitch or other third parties that may own the brands. You may not use framing techniques or technology to enclose any content on the website without the prior written consent of Abercrombie & Fitch. Furthermore, you cannot take advantage of the website's content in the meta tags or by using "hidden text" techniques without the express written consent of Abercrombie & Fitch. All and any content, including software programs, available on or through the site are protected by copyright, trademark, and the other applicable laws and regulations of Republic of Indonesia and other countries.

Abercrombie & Fitch respects the intellectual property rights of others, and we ask our users to do the same. You are hereby informed that Abercrombie & Fitch has adopted and implemented the policy of terminating users, in the appropriate circumstances, who commit copyright infringements. Abercrombie & Fitch may, in certain circumstances and at its discretion, disable and/or terminate your account and/or the membership of users who may be infringing the intellectual property rights of third parties.

Provided it does not conflict with any provisions contained in these Terms and Conditions, or any applicable general legal principles, any provision of these Terms and Conditions will continue to impose an obligation on any party after the expiry of these Terms and Conditions.

Abercrombie & Fitch is free from fulfilling these Terms and Conditions, in part or as a whole, as a result of an event or series of events caused by:

• • Fire, explosion, storm, flood, earthquake, other weather conditions or acts of nature
• • Acts of war, terrorism, insurrection, riots, civil disturbance or uprising
• • Quarantines or embargoes
• • Strikes
• • Epidemic
• • Impossibility of the use of railways, shipping aircraft, motor transport or other means of public or private transport
• • Impossibility of the use of public or private telecommunications networks, or
• • Other causes beyond the control of Abercrombie & Fitch

In the case such events should occur, Abercrombie & Fitch may temporarily be unable to deliver the products you have purchased, you will be given the option to delay delivery or cancel the purchase and receive a refund.

No failure or delay by us or you in exercising any right under these Terms and Conditions shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions.

You may not assign these Terms and Conditions (or any rights, benefits or obligations) by operation of the law, or otherwise, without the prior written consent of Abercrombie & Fitch, which may be withheld at Abercrombie & Fitch’s discretion. Any attempted assignment that does not comply with these Terms and Conditions shall be null and void. Abercrombie & Fitch may assign these Terms and Conditions, in whole or in part, to any third party at its discretion.

If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause. All of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.

You acknowledge and agree that Abercrombie & Fitch can, according to its own policies, modify, add, or eliminate part of these Terms and Conditions at any time and in any manner by posting the revised Terms and Conditions to the website. You may not change or modify these Terms and Conditions under any circumstances. You are responsible for periodically checking any changes we make to these Terms and Conditions. Due to your continued use of this site after any changes to the Terms and Conditions are made indicates that you have accepted the changes.

These Terms and Conditions shall be governed and construed in accordance with the law of Republic of Indonesia. Both Abercrombie & Fitch and you as the user/customer hereby agree to submit to the non-exclusive jurisdiction of the Indonesian courts. All dealings, correspondences, and contacts between Abercrombie & Fitch and you as the user/customer shall be made or conducted in the Indonesian language.

If any customer has any complaints that they would like to raise to the authority, Republic of Indonesia's Ministry of Trade provides complaint services below:

Directorate General of Consumer Protection and Trade Order, Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010
Email: contact.us@kemendag.go.id

If you have any questions or comments about this Terms and Conditions or if you would like us to update the information, we have about you or your preferences, please contact us by email at hello@abercrombie.id or come to our office at Sahid Sudirman Center 28th Floor, Jl. Jend. Sudirman Kav.86. Jakarta - 10220.